​JOURNAL PUBLICATIONS - PUBLISHED

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• (2022 – in press) Raddats, C., Naik, Parikshit, Ziaee Bigdeli, A. Creating value in servitization through digital service innovations. Industrial Marketing Management. (ABS 3).
   

• Dmitrijeva, J., Schroeder, A., Ziaee Bigdeli, A., and Baines, T. (2022) Paradoxes in servitization: A processual perspective. Industrial Marketing Management. Vol 101, pp. 141-152.  (ABS 3)
   

• Kowalkowski, C., Ziaee Bigdeli, A., and Baines, T. (2022) The future of servitization in a digital era. Journal of Service Management. (ABS 2) 
   

• Ziaee Bigdeli, A., Kapoor, K., Schroeder, A., and Omidvar, O. (2021) Exploring the root causes of servitization challenges: an organisational boundary perspective. International Journal of Operations & Production Management. Vol. 41 No. 5, pp. 547-573. (ABS 4)
   

• Kapoor, K., Ziaee Bigdeli, A., Dwivedi, Y., and Raman, R. (2021) How is COVID-19 altering the manufacturing landscape? A literature review of imminent challenges and management interventions. Annals of Operations Research. (ABS 3)
   

• Kapoor, K., Ziaee Bigdeli, A., Schroeder, A., and Baines, T. (2021) A Platform Ecosystem View of Servitization in Manufacturing. Technovation. pp. 102248 (ABS 3)
   

• Kapoor, K., Ziaee Bigdeli, A., Dwivedi, Y., Schroeder, A., Beltagui, A., and Baines, T. (2021) A socio-technical view of platform ecosystems: Systematic review and research agenda. Journal of Business Research. Vol 128, pp. 94-108. (ABS 3)
   

• Gaiardelli, P., Pezzotta, G., Rondini, A., Romero, D., Jarrahi, F., Bertoni, M., Wiesner, S., Wuest, T., Larsson, T., Zaki, M., Jussen, P., Boucher, X., Ziaee Bigdeli, A., and Cavalieri, S. Product-service systems evolution in the era of Industry 4.0. International Journal of Service Business. Vol. 15, pp. 177-207 (IF: 2.429).
   

• Schroeder, A., Naik, P., Ziaee Bigdeli, A., and Baines, T. (2020) Digitally Enabled Advanced Services: A Socio-technical Perspective on the Role of the Internet of Things (IoT) International Journal of Operations & Production Management. Vol. 40, No. 7/8, pp. 1243-1268. (ABS 4)
   

• Naik, P., Schroeder, A., Kapoor, K., Ziaee Bigdeli, A., and Baines, T. (2020) Behind the scenes of digital servitization: actualizing IoT-enabled affordances. Industrial Marketing Management. Vol. 89, pp. 232-244. (ABS 3)
   

• Kamal, M., Sivarajah, U., and Ziaee Bigdeli, A., Missi, F., and Koliousis, K. (2020) Servitization Implementation in the Manufacturing Organisations: Classification of Strategies, Definitions, Benefits and Challenges. International Journal of Information Management. Vol. 55, Article 102206 (ABS 2) 

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• Baines T., Ziaee Bigdeli, A., Sousa, R., and Schroeder, A. (2020) Framing the servitization transformation process: A model to understand and facilitate the servitization journey. International Journal of Production Economics. Vol 221 (ABS 3) 

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• Dmitrijeva, J., Schroeder, A., Ziaee Bigdeli, A., and Baines, T. (2019) Context matters: how internal and external factors impact servitization transformation. Production Planning & Control. (ABS 3)

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• Garcia Martin, P., Schroeder, A., Ziaee Bigdeli, A. (2019) The Value Architecture of Servitization: Expanding the Research Scope. Journal of Business Research. Vol. 104, pp. 438-449 (ABS 3)

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• Schroeder, A., Ziaee Bigdeli, A., Galera Zarco, C., and Baines, T. (2019) Capturing the Benefits of Industry 4.0: A Business Network Perspective. Production Planning & Control. Vol. 30, Issue 16, pp. 1305-1321 (ABS 3)

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• Calabrese, A., Levialdi Ghiron, N., Tiburzi, L., Baines, T., and Ziaee Bigdeli, A. (2019) The measurement of servitization degree: literature review and recommendations. Production Planning & Control. Vol. 30, Issue 13, pp. 1118-1135 (ABS 3).

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• Ziaee Bigdeli, A., Baines, T., Schroeder, A., Brown, S., Musson, E., Guang Shi, V., and Calabrese, A. (2018) Measuring servitization progress and outcome: the case of ‘advanced services’. Production Planning & Control. Vol. 29, Issue 4, pp. 315-332 (ABS 3).

 

• Ziaee Bigdeli, A., Bustinza, O., Vendrell-Herrero, F., and Baines, T. (2018) Network Positioning and Risk Perception in Servitization: Evidence from the UK Road Transport Industry. International Journal of Production Research. Vol. 56, Issue 6, pp. 2169-2183 (ABS 3).

 

• Andrews, D., Dmitrijeva, J., Ziaee Bigdeli, A., and Baines, T. (2018) Snakes and Ladders in Servitization: Using a Game to Capture Inhibitors and Enablers of Transformation. Research-Technology Management. Vol. 61, Issue 6, pp. 37-47 (ABS 2).   

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• Raddats, C., Burton, J., Story, V. Zolkiewski, J., Baines, T., and Ziaee Bigdeli, A. (2017) Interactively developed capabilities: Evidence from dyadic servitization relationships. International Journal of Operations & Production Management. Vol. 37, Issue 3, pp. 382-400 (ABS 4).

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• Baines, T., Ziaee Bigdeli, A., Bustinza, O., Guang Shi, V., Baldwin, J., and Ridgway, K. (2017) Servitization: Revisiting the State-of-the-art and Research Priorities. International Journal of Operations & Production Management. Vol. 37, Issue 2. (ABS 4).

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• Guang Shi, V., Baines, T., Baldwin, J., Ridgway, K., Petridis, P., Ziaee Bigdeli, A., Uren, V., and Andrews, D. (2017) Using gamification to transform the adoption of servitization. Industrial Marketing Management. Vol. 63, pp. 82-91 (ABS 3)

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• Ziaee Bigdeli, A., Baines, T., Bustinza, O, and Guang Shi, V. (2017) Organisational Change towards Servitization: A Theoretical Framework. Competitiveness Review. Vol. 27 Issue 1 (ABS 2).

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• Ziaee Bigdeli, A., Li, F., and Shi, X. (2016) Sustainability and Scalability of University Spinouts: A Business Model Perspective. R&D Management.  Vol. 46, Issue 3, pp. 504-518 (ABS 3).

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• Panagiotopoulos, P., Ziaee Bigdeli, A., Sams, S., and Barnett, J. (2016) Social Media in Local Government Emergencies: Twitter as a Tool for Managing Risk, Technological Forecasting and Social Change. Vol. 111, pp. 86-96 (ABS 3).

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• Shi, X., Ziaee Bigdeli, A., and Li, F., (2016) An Examination of NPD Models in the Context of Business Models. Journal of Business Research Vol. 69, Issue 7, pp. 2541–2550 (ABS 3).

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• Baines, T., Ziaee Bigdeli, A., and Galera, C. (2016) La adopción de la estrategia de servitización: estudio Delphi para incrementar el conocimiento sobre la transformación del sector manufacturero. Ekonomiaz Vol. 89, pp. 224-251. (Not in the ABS list).

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• Bustinza, O., Ziaee Bigdeli, A., Baines, T., and Elliot, C. (2015) Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position. Research-Technology Management. Vol 58, Issue 5, pp. 53-60. (ABS 2).

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• Kamal, M., Ziaee Bigdeli, A., Themistocleous, M., and Morabito, V., (2015) Investigating factors influencing local government decision makers while adopting integration technologies (IntTech). Information and Management. Vol. 52, Issue 2, pp. 135-150. (ABS 3).

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• Panagiotopoulos, P., Ziaee Bigdeli, A. and Sams, S., (2014) Citizen-Government Collaboration on Social Media: the Case of Twitter in the 2011 Riots in England, Government Information Quarterly (GIQ), Vol. 31, Issue 3, pp. 349-357. (ABS 3).

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• Ziaee Bigdeli, A., Kamal, M., and de Cesare, S. (2013) Electronic Information Sharing in Local Government Authorities: Factors Influencing the Decision Making Process. International Journal of Information Management. Vol. 33, Issue 5, pp 816-830. (ABS 2).

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• Ziaee Bigdeli, A., Kamal, M., and de Cesare, S. (2013) Information Sharing through Inter-organisational Systems in Local Government. Transforming Government: People, Process and Policy, Vol. 7, No. 2, pp. 148-176.

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​CONFERENCE PROCEEDINGS / PRESENTATIONS

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• Ziaee Bigdeli, A., Kapoor, K., Schroeder, A., and Omidvar, O. (2021). The Root Causes of Servitization Challenges: An Organisational Boundary Perspective. In Academy of Management Proceedings. Briarcliff Manor, NY 10510: Academy of Management.
   

• Ziaee Bigdeli, A., and Baines, T. (2020). Advanced Services: A New Dominant Logic for Manufacturers. In Academy of Management Proceedings. Briarcliff Manor, NY 10510: Academy of Management.

 

• Kapoor, K., Ziaee Bigdeli, A., Schroeder, A., and Baines, T. (2020). A Platform Ecosystem View of Servitization in Manufacturing. In Academy of Management Proceedings. Briarcliff Manor, NY 10510: Academy of Management.

 

• Schroeder, A., Naik, P., Ziaee Bigdeli, A., and Baines, T. (2020). A Socio-Technical Perspective on the Internet of Things: The Case of Advanced Services. In Academy of Management Proceedings. Briarcliff Manor, NY 10510: Academy of Management.

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• Naik, P., Schroeder, A., Kapoor, K., Ziaee Bigdeli, A., and Baines, T. (2019) Behind the Scenes of Digital Servitization: Actualizing IOT-Enabled Affordances, Proceedings of the 79th Academy of Management Annual Meeting, Boston, United States.
   

• Andrews, D., Beltagui, A., Ziaee Bigdeli, A., Baines, T. (2019) The Stakeholder’s Journey: Employing the Hero’s Journey to Analyse and Generate Organizational Myths, Proceedings of the 79th Academy of Management Annual Meeting, Boston, United States.
   

• Ziaee Bigdeli, A., Dmitrijeva, J., Schroeder, A., Baines, T. (2018) Servitization in Manufacturing: a Business Model Perspective, Proceedings of the 25th EurOMA Conference, Budapest, Hungary.

 

• Garcia Martin, P., Schroeder, A., Ziaee Bigdeli, A., and Baines, T. (2018) Servitization business value: An ego-network perspective, Proceedings of the 25th EurOMA Conference, Budapest, Hungary.

 

• Schroeder, A. and Ziaee Bigdeli, A., (2018) Capturing the Benefits of Digitalization and Service Innovation: A Business Network Perspective, Proceedings of the 78th Academy of Management Annual Meeting, Chicago, United States.

 

• Dmitrijeva, J., Ziaee Bigdeli, A., Schroeder, A., Baines, T. (2018) Contextualising servitization – the shaping of the organisational transformation, Proceedings of the 25th EurOMA Conference, Budapest, Hungary.

 

• Zolkiewski, J., Story, V., Raddats, C., Burton, J., Ziaee Bigdeli, A., Baines, T., and Andrews, D. (2018) Value Creation Through Servitization Within SMEs. Proceedings of the 7th Spring Servitization Conference. Copenhagen, Denmark.

• Ziaee Bigdeli, A., and Baines, T. (2017) Organisational Transformation towards Servitization. Proceedings of the 6th Spring Servitization Conference. Lucerne, Switzerland.

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• Naik, P., Schroeder, A., Ziaee Bigdeli, A., and Baines, T. (2017) Enabling Servitization by Affordance Actualization: The Role of Digitalisation Capabilities. Proceedings of the 24th EurOMA Conference, Edinburgh, UK.

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• Garcia Martin, P., Schroeder, A., Ziaee Bigdeli, A., and Baines, T. (2017) Value in servitization: From dyad to network level. Proceedings of the 24th EurOMA Conference, Edinburgh, UK.

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• Ziaee Bigdeli, A., Baines, T., Schroeder, A., Brown, S., Musson, E., Guang Shi, V., and Calabrese, A. (2016) Measuring the Adoption of Servitization in Manufacturing Firms. Proceedings of the 76th Academy of Management Annual Meeting, Anaheim, California, United States. 

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• Ziaee Bigdeli, A., Baines, T., Schroeder, A., Brown, S., Musson, E., Guang Shi, V., and Calabrese, A. (2016) Measuring the adoption of advanced services in manufacturing context. Proceedings of the 23rd EurOMA Conference, Trondheim, Norway.

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• Schroeder, A., Galera Zarco, C., Baines, T., Ziaee Bigdeli, A., and Evans, D. (2016) Barriers to capturing the value of advanced services and digitisation in the road transport industry. Proceedings of the 5th Spring Servitization Conference, Manchester, United Kingdom.  

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• Guang Shi, V., Baines, T., Ridgway, K., Baldwin, J., Ziaee Bigdeli, A., and Andrews, D. (2016) Heterogeneous game mechanics and its impact on different inter-organisational challenges of servitization. Proceedings of the 5th Spring Servitization Conference, Manchester, United Kingdom.  

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• Panagiotopoulos, P., Ziaee Bigdeli, A., and Sams, S., Barnett, J. (2015) Social media in Government: Communicating Risks to the Public during Emergency Events. Proceedings of the 75thAcademy of Management Annual Meeting, Vancouver, Canada.

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• Ziaee Bigdeli, A., Baines, T., Bustinza, O., Guang Shi, V. (2015), Holistic approach to evaluating servitization: A content, context, process framework. Proceedings of the 22nd EurOMA Conference, Neuchatel, Switzerland.

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• Guang Shi, V., Ridgway, K., Baldwin, J., Baines, T., Petridis, P., Ziaee Bigdeli, A., Uren, V., Andrews, D. (2015) The Role Of Gamification In The Manufacturing Service Paradox. Proceedings of the 13th International Conference on Manufacturing Research (ICMR2015), Bath, United Kingdom.

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• Ziaee Bigdeli, A., Li, F., and Shi, X. (2013), The Evolution of Business Models in University Spinouts: Routes to Sustainability and Scalability. British Academy of Management (BAM), Liverpool, United Kingdom.

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• Shi, X., Li, F., Ziaee Bigdeli, A. (2013), Predicting the Effects of Business Models on New Product Performance: a Study of the Video Games Industry. British Academy of Management (BAM), Liverpool, United Kingdom.

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• Ziaee Bigdeli, A., Kamal, M.M., and de Cesare, S. (2012) Electronic Information Sharing in Local Government: The Decision Making Process. Proceedings of the 20th European Conference on Information Systems - ECIS'12, Barcelona, Spain.

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• Ziaee Bigdeli, A., Kamal, M.M., and de Cesare, S. (2012) Information Sharing in Inter-departmental Collaboration: A Conceptual Framework for Local Government Authorities. Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance, ICEGov2012, New York, United States.

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• Panagiotopoulos, P., Ziaee Bigdeli, A., and Sams, S., (2012) 5 Days in August – How London Local Authorities Used Twitter during the 2011 Riots, The 4th IFIP 8.5 International Conference on eGovernment (eGov), Norway. [Outstanding Paper Award for the Most Innovative Research Contribution/Case Study]

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• Kamal, M., Ziaee Bigdeli, A., (2012) Shared Services: Lessons From Private Sector for Public Sector Domain, The 4th IFIP 8.5 International Conference on eGovernment (eGov), Norway.

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• Ziaee Bigdeli, A., Kamal, M.M., and de Cesare, S. (2011). Interorganisational Electronic Information Sharing in Local G2G Settings: A Socio-Technical Issue. Proceedings of the 19th European Conference on Information Systems - ECIS'11, Helsinki, Finland.

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• Ziaee Bigdeli, A. (2011) Conceptual Model For Participation in Inter-Organisational Electronic Information Sharing (IEIS) in E-Government Environment, IFIP e-Government Conference, Delft, The Netherlands.

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• Ziaee Bigdeli, A. (2011) To Share or Not to Share: Conceptual Framework for Electronic Information Sharing in Local Authorities, Information Management and Knowledge Sharing (IMKS) Forum, Kingston University, London, July 2011.

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BOOK EDITED / CHAPTERS​

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• (2022 – in press) Ziaee Bigdeli, A., Baines, T., Kapoor, K. Advanced Services: New Dominant Logic for Manufacturers. In Soares, A. and Childe, S. eds. Handbook of Research Methods for Supply Chain Management. Edward Elgar.

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• Ziaee Bigdeli, A., Baines, T., Rapaccini, M., Saccani, N., and Adrodegari, F. (2021) Servitization: a pathway towards a resilient, productive, and sustainable future (Spring Servitization Conference), 1st ed. Birmingham, UK.

 

• Kohtamäki, M., Baines, T., Rabetino, R., Ziaee Bigdeli, A. Kowalkowski, C., Oliva, R., and Parida, V. ed., (2021) The Palgrave Handbook of Servitization, 1st ed. Palgrave Macmillan.

 

• Ziaee Bigdeli, A., and Baines, T. (2020) Advanced Services for Sustainability and Growth (Spring Servitization Conference), 1st ed. Birmingham, UK.

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• Ziaee Bigdeli, A., Kowalkowski, C., Kindström, D., Baines, T. (2019) Delivering Services Growth in the Digital Era (Spring Servitization Conference), 1st ed. Linköping, Sweden.

 

• Kohtamäki, M., Baines, T., Rabetino, R., and Ziaee Bigdeli, A. ed., (2018) Practices and Tools for Servitization: Managing Service Transition, 1st ed. Palgrave Macmillan.

 

• Ziaee Bigdeli, A., Frandsen, T., Raja., J., and Baines, T. ed., (2018) Driving Competitiveness through Servitization (Spring Servitization Conference), 1st ed. Copenhagen Business School, Denmark.

 

• Ziaee Bigdeli, A., de Cesare, S. (2011) Barriers to e-Government Service Delivery in Developing Countries: The Case of Iran. In: Carugati, A., and Rossignoli, C. eds. Emerging Themes in Information Systems and Organisational Studies: Springer, 307-320.

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INDUSTRY MINI GUIDE / WHITEPAPERS

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• Baines, T., Ziaee Bigdeli, A., Anders, K.M., Kapoor, K., Machan, I.H. and Schroeder, A. (2020) Experiencing Servitization: What to expect as the transformation journey unfolds. Birmingham, UK: The Advanced Services Group, Aston Business School. (ISBN: 978 1 85449 419 1)

 

• Baines, T., Ziaee Bigdeli, A., Breedon R., Machan, I.H., Thompson, L. and Tumber, N. (2020) Servitization Contracts: Demystifying financing and contracts for advanced services. Birmingham, UK: The Advanced Services Group, Aston Business School. (ISBN: 978 1 85449 424 5)

 

• Baines, T.S., Ziaee Bigdeli, A., and Anders, K. (2019) Customer Value Propositions for Servitization: A mini-guide for manufacturers seeking to compete through advanced services. Birmingham, UK: The Advanced Services Group, Aston Business School. (ISBN: 978 1 85449 488 7)

 

• Baines, T., Ziaee Bigdeli, A., Andrews, D., Machan, I.H. and Tumber, N. (2019) Servitization Visioning: How to create an illustrative vision for a manufacturing organisation seeking to compete through services. Birmingham, UK: The Advanced Services Group, Aston Business School.  (ISBN: 978 1 85449 483 2)

 

• Musson, E., Baines, T., and Ziaee Bigdeli, A. (2019) Advanced Service Business Models: Understanding their structure and basis for competitive advantage. Birmingham, UK: The Advanced Services Group, Aston Business School. (ISBN: 978 1 85449 473 3)

 

• Ziaee Bigdeli, A. Musson, E., Dohrmann, K., and Hölter, K. (2019) The importance of Value Networks for delivering Advanced Services. Troisdorf, Germany: DHL Customer Solutions & Innovation.

 

• Ziaee Bigdeli, A. Musson, E., Dohrmann, K., and Hölter, K. (2018) Servitization and Supply Chains. Troisdorf, Germany: DHL Customer Solutions & Innovation.

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