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October 24, 2017

Earlier this week, I gave a keynote talk at the Future Manufacturing Conference 2017 at the Royal Bank of Scotland in Edinburgh. The conference was organised by the Scottish Manufacturing Advisory Service (SMAS), and the key theme was around the impacts of Industry 4.0...

July 28, 2017

I am grateful to receive my first research grant as the Principal Investigator, awarded by ESRC (Economic and Social Research Council, UK) to conduct a study on ‘Pathways towards Servitization’. This is a £250k research project starting 1 November 2017 for three years,...

June 21, 2017

As part of our industry engagements and collaborations, we have been working closely with the UK Road Transport Industry. During the last 2 years, we have conducted an extensive programme to understand the provision of servitization and advanced services in this indust...

February 2, 2017

One of the keep-coming-up questions I get when I talk about servitization is "what are the key examples that really demonstrate the scope of this concept?" Last month, I wrote a piece for The Conversation addressing "Will services be the saviour of manufacturing?"...

November 17, 2016

Yet again another sensational news surprised everyone in the world of manufacturing; GE Digital announced it is going to buy ServiceMax, a cloud-based field service management company, for around £730m. You may ask why (!), but the answer is very simple. GE estimates t...

September 14, 2016

In the past few weeks, Tim Baines and I spent a good amount of time to address what do we really mean by advanced services? How such services are different with notions such as solution, outcome based services etc.? This was a quite challenging task as several concepts...

August 1, 2016

Our latest research paper just got accepted for publication at the International Journal of Operations & Production Management (24 July 2016 - DOI: 10.1108/IJOPM-06–2015–0312). This paper consolidates the servitization knowledge base from the perspective of organisatio...

Last Monday and Tuesday, we hosted our 5th Spring #Servitization Conference in Manchester. We had around 40 presentations by scholars from Japan, France, Germany, The Netherlands, United States, Finland, Italy and UK., and 5 Keynotes from leading scholars and companies...

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