Advanced Service as a new Business Model for Manufacturing

Earlier this week, I gave a keynote talk at the Future Manufacturing Conference 2017 at the Royal Bank of Scotland in Edinburgh. The conference was organised by the Scottish Manufacturing Advisory Service (SMAS), and the key theme was around the impacts of Industry 4.0 on the manufacturing operations. There were some great talks by Siemens, RBS, and Scottish Enterprise on how digital technologies such as AI, VR, cloud computing, 3D printing, and data analytics could impact the growth and resilience of manufacturing. As much as I believe that the role of ‘technology’ is essential, I don’t think it is the complete story - it only explains one side of the coin. Terms such as Industry 4.0, IoT,

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